The first day of operation of a new website for PC Financial MasterCard has produced chaos at the firm’s South Asian call centre. “This is the first day for the new website and we’re getting a lot of calls from people who can’t sign in,” said an operator identified as Matthew. An unknown number of Canadians woke up to find that they could not sign in to their credit card accounts Tuesday In one case, after long waits and attempts at new passwords, a customer was asked to try again later when the system “was not so busy.” By 11 a.m., it appeared the new sign-in process was working.
