RIM hits You Tube to apologize for outages

In a video apology posted Thursday morning RIM co-CEO Mike Lazaridis apologized to customers, saying “We’ve let many of you down.” He said email and texting services are returning to normal, but cautioned it’s too soon to say whether the outage has been fully resolved. Later, the company announced that the service is now up but there is no full explanation yet of what went wrong.