The Royal Bank of Canada is about to begin a voice recognition service to identify customers. A story on today’s Canadian Business site says a pilot project with the “voice biometrics” technology has been successful and that the method will be implemented over a three-month period. Presumably the voice service would be of use for customers who for whatever reason do not have their password or are having trouble gaining access to their online accounts. There is little day-to-day consumer banking business done over the phone. Canadian Business.
