It is now three months since the President of the Canadian Imperial Bank of Commerce Victor Dodig decided to give his depositors on Bayview Ave the gift of digital. We wondered how things are going because the little branch at 1529 seems so lonely. There is a pleasant enough jill-of-all trades (“no problem” she saith) stationed at a desk midway back in the branch. She was dealing with an older woman Monday standing alone among the terminals who, when she made eye contact with The Bulldog, gave her head a grim shake. Does she wish to give Mr Dodig the digit? She did not say it but up the street in at least two of the “Five Sisters” who own banking in Canada there is much glee about the digital deconstruction of CIBC’s conventional banking structure. Not enough millennials no doubt and most of them think wealth management is a Starbucks card. Remember however that while most banks are nice they are not your friend. Anything can happen
