Hear the one about the guy who waited so long at Starbucks that he lost the coffee habit? Well, Starbucks retiring CEO Howard Schultz has heard it. Today he told Starbucks shareholders that he is disappointed by sales growth and admitted that “congestion” in its stores is prompting some people to leave without buying anything. Starbucks said the popularity of its mobile order-and-pay option, which was supposed to make getting a drink easier, has caused bottlenecks at the areas where people pick up their drinks. No doubt but Starbucks staff has had a hard time working their way through a long lineup for many years. Schultz is leaving in April to become executive chairman.
