The CBC Marketplace investigation which began with perhaps one or a few complaints from employees of the TD bank about up-selling has expanded to an apparent expose of all five chartered banks. The allegations seem to focus mostly on the efforts of managers to get employees to persuade customers to accept credit cards and borrow money in some form. The most recent online story attributes words like “dupe” and “false stories” (lies) to employees (or former employees) of the banks. It isn’t very clear whether the CBC has confirmed these things. It says there have been more than 1,000 pieces of mail. Estimates suggest that the five banks may have as many as 300,000 employees. The current story seems to contain more emotional expressions of grievance such as being “stressed out.” It is not apparent if the CBC has heard from customers about being duped. CBC
