A rather nightmarish tale is being told by a Vancouver woman, Nina Chung, 35, of how she purchased an Air Canada ticket to Hong Kong online, paid for it and then found out by accident that Air Canada had cancelled it and refunded the money to her card. More than that, when her husband tried to find out what was gong on, the Air Canada chat service said any explanation would require a trip to Vancouver airport. What service. The tale is one of many told in a CBC story. The issues are several as well. A number of people have had online purchases cancelled without notification according to writer Eric Rankin. But Air Canada flyers will readily recognize the company’s notorious aversion to human contact. CBC
